FAQ
Frequently Asked Questions
Everything you need to know about Ceptionist
How does Ceptionist work?
Ceptionist is an AI-powered receptionist that answers your business phone calls 24/7. It uses advanced natural language processing to understand callers, answer questions, and book appointments - just like a human receptionist would.
How long does it take to set up?
Setup is incredibly fast. Most businesses are up and running within 10 minutes. Simply connect your phone number, sync your calendar, and customise your AI’s knowledge base. No technical expertise required.
Can I customise what the AI says?
Absolutely! You have full control over how your AI receptionist responds. Customise greetings, add business-specific information, set appointment rules, and train it on your services and policies.
What happens if the AI can’t answer a question?
If Ceptionist encounters a question it can’t answer, it will politely inform the caller and offer to take a message or transfer to a human team member. You can also set up custom fallback responses for specific scenarios.
Does it integrate with my existing tools?
Yes! Ceptionist integrates seamlessly with popular calendar systems (Google Calendar, Outlook) and scheduling tools like Timely, Fresha, and Kitomba. We’re constantly adding new integrations based on customer feedback.
Is my data secure?
Security is our top priority. All conversations are encrypted, and we comply with industry standards including GDPR and HIPAA. Your data is never shared with third parties and you maintain full ownership of all call records.
Can I try it before committing?
Yes! Click ‘Try it today!’ to have a live conversation with our demo AI receptionist. You can also sign up for our Starter plan and cancel any time - no long-term contracts required.
Still have questions?
Try our AI receptionist demo or check out our pricing plans.